FAQ
1. What types of products does Aurora Lux specialize in?
Aurora Lux specializes in selling crystal table lamps and other unique lighting options.
2. What are the top-selling products at Aurora Lux?
Our top-selling products include the Crystal Table Lamp for Bedroom and the One Touch Crystal Lamp. These lamps offer a wide range of colors and touch-activated features, creating a gorgeous and romantic atmosphere in any space.
3. Are the lamps rechargeable?
Yes, our lamps are rechargeable. You can easily charge them using the provided charging cable.
4. What is the quality of Aurora Lux lamps?
At Aurora Lux, we take great pride in the quality and integrity of our products. Before they are made available for sale, we conduct rigorous quality checks and adhere to strict standards. We ensure that our lamps are of trusted quality and provide a long-lasting lighting solution for your home or office.
5. Does Aurora Lux offer refunds?
No, Aurora Lux has an "all sales are final" policy and does not offer refunds. We have valid reasons for implementing this policy:
- Product Quality and Assurance: We cannot guarantee the condition of a returned product or ensure that it has not been used or tampered with, which compromises our quality assurance.
- Clear Communication and Informed Decisions: We provide accurate and detailed product descriptions, specifications, and images to help customers make informed purchasing decisions. We encourage customers to review all available information before placing an order.
- Legal and Regulatory Compliance: Our "all sales are final" policy aligns with legal requirements and industry norms. Compliance with these obligations is essential to protect both our customers and our business.
6. How can I contact Aurora Lux?
You can contact Aurora Lux by sending an email to shopauroralux@gmail.com.
7. What is Aurora Lux's shipping policy?
Our shipping policy includes the following:
- Order Processing Time: Orders are typically processed within 5-15 business days from the date of order confirmation.
- Shipping Methods and Delivery: We offer various shipping methods with associated costs presented during the checkout process. The estimated delivery time depends on the shipping method selected and the destination of the package.
- Tracking Information: Once your order has been shipped, we will provide you with a tracking number and instructions on how to track the progress of your shipment.
- International Shipping: For international orders, additional customs duties, taxes, or fees may apply. These charges are determined by the destination country's customs authorities and are the responsibility of the recipient.
- Customer Support: If you have any questions or concerns about your order, shipping, or delivery, our customer support team is here to assist you.
8. Can Aurora Lux ship to restricted locations?
There may be certain locations or countries to which we are unable to ship due to legal restrictions, logistical challenges, or other factors. If we are unable to ship to your desired location, we will notify you promptly and provide any applicable alternatives or refunds.